FAQs
We have dedicated this page to answering all of your questions! To make it easier for you to find exactly what you are looking for, we have categorized into frequently asked topics. Please click through and if you can’t find the answer to your question, feel free send us a message through our Contact Us page.
Frequently Asked Questions
If you need assistance on how to select a cake, desserts or the process; we have included a guide with the most frequently asked questions.
We love to hear from you so if your prefer you can also contact us by filling the contact us form and one of our team specialist will contact as soon as possible.

Short Style Cakes (5-10 dessert servings)
4″ round serves up to 6 (Mini Short Style- 4 thin layers of cake.
Small Party Cakes (15-20 dessert servings)
6″ round serves between 15-20.


Medium Party Cakes (30 dessert servings)
8″ round cake serves up to 30.
Large Party Cakes (42 dessert servings)
10″ round serves up to 42.


Large Tiered Cakes
2 tier round cake. 4″ + 6″
2 tier round. 6″ + 8″
1/4 sheet cake
1/2 sheet cake
*All cake serving depends on cutting size.
If you are looking to purchasing a customized design with a custom flavor, please message us ahead of time and we will do all possible to make it happen.
Here are our Most Popular Flavors to make your pick easier.
- Vanilla Bean Cake – Madagascar vanilla pound cake, simple syrup, vanilla bean diplomat cream.
- Champagne & Strawberries – Madagascar vanilla cake, champagne simple syrup, fresh strawberries, vanilla bean diplomat cream.
- Citrus Cake – Lemon, lime or orange pound cake. Simple syrup, citrus diplomat cream.
- Valrhona Chocolate Cake – Chocolate sponge cake, valrhona chocolate ganache or mousse.
- Raspberry Chocolate Cake – Valrhona chocolate sponge cake, raspberry marmalade, chocolate ganache.
- Birthday Cake – Madagascar vanilla cake with sprinkles, simple syrup, almond diplomat cream.
- German Chocolate Cake – Valrhona chocolate sponge cake, coconut & pecans filling.
- Almond & Brandy Cake (“Puerto Rican Style Wedding Cake.” Vanilla pound cake soaked with brandy & almond extract simple syrup.
- Salted Caramel Cake – Layers of vanilla bean cake soaked in salted caramel mascarpone.
- Dulce De Leche Cake – Marble Cake-Valrhona Chocolate & Vanilla Swirl Cake, Dulce de Leche buttercream filling.
- Carrot Cake – Spiced carrot cake with cinnamon, coconut flakes , pineapple & nuts. Cream cheese frosting.
- Tropical Cake – Coconut cake, passion fruit diplomat cream.
*Cakes are covered with Vanilla Swiss Meringue Buttercream.
Made with 100% top quality ingredients we focus our products to care for your health needs while ensuring we meet your flavor and experience expectations.
- Dairy free collection
- Gluten Free collection
- Vegan collection
You are able to customize your cakes with us by simply filling out our form in the Contact Us page.
After receiving your form, one of our team specialist will contact you to review your request. We will email you a quotation and proceed to assist you with any design ideas and guide you through our process.
We accept custom orders up to 2 weeks in advance. (Urgent orders can be accomodated based on availability).
We post the Pre-Order Menu for Special Holidays 21 Days In Advance. The menu is available until items are sold out.
With current restrictions being put in place, we are doing our best to ensure that we can provide our services with convenience and safe accessibility. This is why we have implemented contactless delivery to help you feel safer during this period.
Service fee delivery is available dependent on distance. Contact us and we will be happy to provide a quote. Pick up can be arranged.
We will send text messages on the day of the delivery to confirm an accurate delivery time for you. If you require a more specific delivery time, please add that into the note section on all online orders or inform us through a message.
We have set this cancellation policy after taking into consideration that we all face unforeseeable situation in our lives.
Custom cakes:
- Full refund if cancelled before 7 days
- 50% refund if cancelled before 72hrs
- No refund given if cancelled within 72hrs.
Payment Methods
Elena's Bakehouse accepts the following payment methods:
